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Reliable Support for Every Drive.

Learn about the team powering your Kia Roadside Assistance Plus and find answers to your membership questions.

Enroll Me

Your Membership, Your Way.

We're committed to providing a seamless member experience. Here you can find resources to manage your account, understand your benefits, and get in touch with our support team. For any questions about your membership status, updating your information, or program details, our dedicated team is standing by to help.

Member Support

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Manage Your Account

Need to change your contact information, update your mailing address, or add/remove an eligible vehicle from your plan? Please use the Contact Member Support form at the bottom of the page to submit your changes, and our team will assist you promptly.

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Reimbursement & Service Use

If you have paid out-of-pocket for a covered roadside service, you can submit a reimbursement request directly. Review your benefit details to ensure a smooth and quick reimbursement process.

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Membership Details & Cancellation

For general questions about your benefits, limits, coverage start date, or how to cancel your membership for a pro-rated refund, please contact us using the form below or the toll-free number provided.

The Team Behind Your Service.

Kia Roadside Assistance Plus is administered by Agero, a leader in driver assistance services for over 50 years. Agero partners with the biggest names in the auto and insurance industries to deliver reliable, rapid-response roadside assistance to millions of drivers nationwide.

The Power of Our Network.

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Our Commitment to Excellence.

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Recognized as the Top Driver Safety Solutions Provider by Auto Business Outlook for our significant impact in the auto and insurance marketplace.

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Stevie® Award Winner. Honored with a Silver Stevie® Award for Customer Service Team of the Year, a top honor in the world's premier business awards.

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Recognized for outstanding customer service by The Business Intelligence Group for three consecutive years, with the most recent award in 2021.

Contact Member Support

If you don’t find the answer you’re looking for, simply complete the form at right and we’ll have an expert answer your question promptly. Or call us toll-free at 888-499-1090.

If you feel that the Kia Roadside Assistance Plus is not for you, complete the form or give us a call to cancel. You are entitled to a pro-rated refund.

Kia Roadside Assistance Support

Frequently Asked Questions

Membership covers the primary member, spouse, and dependents up to age 22, in any eligible light-duty vehicle (does not need to be a Kia brand vehicle).

Members are covered up to four roadside service events per membership year.

Roadside services typically begin 24 hours after successful enrollment and payment processing. 

Yes. If you decide the program is no longer right for your lifestyle, you may cancel at any time. You are entitled to a pro-rated refund based on the remaining time in your 12-month term.

Yes. In addition to essential services, your membership includes Trip Interruption coverage, Alternative Transportation benefits (like a ride share voucher), and a discounts marketplace that includes travel and everyday shopping.

Kia Roadside Assistance Plus is an extension of your warranty coverage. Your complimentary warranty assistance is excellent, but expires as the warranty ends. Kia Roadside Assistance Plus also provides expanded benefits like household coverage (regardless of the car they're driving), generous towing limits, and member perks that go beyond basic breakdown service.

Yes. If your Kia needs a tow, you can choose the destination. Towing to an authorized Kia dealership is covered up to $1,000, regardless of distance. If you'd rather go somewhere else, such as your own repair shop, towing is covered up to $100, and you're responsible for any cost beyond that.

Through Agero’s award-winning digital platform, you will receive a real-time confirmation and a GPS-enabled tracking link. You can monitor your service provider’s progress directly on your smartphone, ensuring you are never left wondering when help will arrive.

If you are more than 100 miles from your primary residence, you will be towed to the nearest Kia dealership or other repair location of your choice. In addition, our Trip Interruption benefit provides up to $500 in reimbursement for lodging, meals, and alternate transportation to ensure your travel plans stay on track.

Your service is managed by Agero, a leader in roadside assistance for over 50 years. Every service event is handled by a premier network of over 30,000 service providers. For your peace of mind, every professional in our network is thoroughly vetted and background-checked, ensuring that the experts assisting you and your family uphold the rigorous standards of quality and safety you expect from Kia.