Kia Roadside Assistance Plus

Services are provided by and/or through Cross Country Motor Club, Inc., 400 Rivers Edge Drive, Medford, Massachusetts 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., 333 Bush Street, San Francisco, California 94104.

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EXECUTIVE OFFICES:

CROSS COUNTRY MOTOR CLUB, INC.
400 Rivers Edge Drive
Medford, MA 02155

CROSS COUNTRY MOTOR CLUB OF CALIFORNIA, INC.
333 Bush Street, 4th Floor
San Francisco, CA 94104
National Toll-Free Number (for both offices):
1-888-633-5151
1-800-747-2128 (TDD)

RESIDENT AGENT OFFICES:

Maryland
CT Corporation 
2405 York Road, Suite 201
Lutherville Timonium, MD 21093

Montana
CT Corporation
3011 American Way
Missoula, MT 59808

Nevada
The Corporation Trust Company of Nevada
701 South Carson Street, Suite 200
Carson City, NV 89701

New Mexico
CT Corporation
206 South Coronado Avenue
Espanola, NM 87532                                  

Oklahoma
CT Corporation
1833 South Morgan Road
Oklahoma City, OK 73128

Please direct all communications, inquiries and claims to the Massachusetts office.

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Please see Membership Guidelines at the end of this material for service terms, conditions and for other specific state details, as applicable.

Benefit reimbursements are covered under a contractual liability policy issued by Old Republic Insurance Company, Tulsa, Oklahoma, under policy #GAL-672-825-1280.

Your Kia Roadside Assistance Plus program is available 24 hours a day, 365 days a year throughout the United States and Canada to assist you with your driving and travel needs and includes the following benefits and services:

1. Emergency Towing and Roadside Assistance

2. Travel Expense Benefit

3. Vehicle Reunite Assistance

4. Battery Rebate Service 

5. Travel Savings Program

6. Vehicle Theft Reward

7. Other benefits or information shown in this membership guide

For the Hearing Impaired
TDD 800-747-2128
A TDD line is available to support our hearing or speech-impaired members.

1. Emergency Towing

For emergency towing to the nearest Kia dealership, Kia Roadside Assistance Plus will pay the independent service provider directly for covered services up to $1,000. If your covered vehicle is not a Kia vehicle or you are requesting a tow to an alternate location other than the nearest Kia dealership, the covered vehicle will be towed to another service facility of your choice up to $100 per occurrence for covered services.

2. Emergency Roadside Assistance

If your covered vehicle has a flat tire, is out of fuel, stuck or has a dead battery, roadside assistance service will be provided up to a maximum of $100 per event for covered services: 

Battery Boost/Jump Start: If your covered vehicle won’t start due to a dead or weak battery, Kia Roadside Assistance Plus will provide a jump-start.

Flat Tire Service: If your covered vehicle has a flat tire, we’ll install your inflated spare tire. Multiple flat tires will require a tow.

Fuel Delivery: If your covered vehicle runs out of fuel, we’ll deliver up to two (2) gallons of emergency gasoline/diesel fuel to your covered vehicle, wherever permissible by law. The cost of fuel is not covered.

Winching/Stuck Vehicle: If your covered vehicle is stuck in mud, sand, snow or a ditch, Kia Roadside Assistance Plus will provide winching service to free your vehicle.

Emergency Lockout Service: If your keys are locked inside the passenger compartment or trunk of your covered vehicle, we will dispatch an experienced service provider or locksmith to gain entrance to your vehicle. Service is covered up to $100 per event for eligible services.

How do I obtain emergency towing, road service and lockout services?

Towing and roadside assistance services are available to you on a sign and drive basis, subject to your membership plan and coverage terms. To obtain service:

1. Call toll-free 866-877-9430

2. Provide the Service Specialist with the following:

 - Your membership number
 - Your VIN number
 - Area code and telephone number (where you can be reached)
 - Location of disabled vehicle (city, state, street address and closest intersection or other identifying landmarks)
 - Description of disabled vehicle (year, model, color)
 - License plate number and state
- Type of service needed (tow, flat tire, jump-start, out of gas)

3. Once your dispatch request has been received, our automated system will call the phone number you provided, and relay information on the service provider that will arrive to assist you with an estimated time of their arrival to your vehicle's disablement location.

4. If it is safe to do so, please stay with your disabled vehicle. A service provider cannot service an unattended vehicle.

Be prepared to present your membership card or driver’s license to the service provider, if requested.

Coverage Limits:

For emergency towing to the nearest Kia dealership, Kia Roadside Assistance Plus will pay the independent service provider directly for covered services up to $1,000. For emergency towing to other locations as well as any roadside assistance services or emergency lockout service, Kia Roadside Assistance Plus will pay the independent service provider directly for covered services up to a maximum of $100 per disablement. There will be no out of pocket expenses required from you for covered services up to the Kia Roadside Assistance Plus benefit limits. You will only need to sign the service provider’s invoice
and continue on your way. If the cost of the service exceeds your coverage or benefit limit(s), you will be
required to pay any costs over the program benefit limit(s) or for non-covered service(s) at the time of service delivery.

Frequency Limit: 

These services are provided to you as an emergency service and are not intended to replace general maintenance of your vehicle(s). Towing and road services are limited to:

(a) one disablement for the same service type in any consecutive 7 day period, and

(b) a combined four (4) towing and/or roadside assistance service incidents per membership year. If the frequency limits are exceeded, Kia Roadside Assistance Plus will provide you with dispatch assistance for your disabled vehicle. However, you are responsible for full payment of services at the time the service is rendered and payment is not reimbursable. The Kia Roadside Assistance Plus Battery Rebate benefit is limited to one battery reimbursement for qualified claims within every 2 consecutive membership years.

Reimbursement Privileges:

To be eligible for reimbursement for towing or roadside assistance services secured independently of the Kia Roadside Assistance Plus membership program, you must have obtained prior authorization from one of our Service Specialists.

To be considered for reimbursement, you are required to submit all paid and itemized receipts to Cross Country, within 30 days of disablement. All receipts must be from the company providing you with the covered goods or services.

For reimbursement of your Travel Expense benefit all reimbursement claims must also include a copy of the repair order and a copy of the accident report you have filed with the police.

For reimbursement of your Battery Rebate service please include a copy of the receipt for your replacement battery with the purchase date, company and cost clearly legible. Please also provide validation that confirms your covered vehicle's battery was without remaining power or weak power necessitating a new battery.  Acceptable validation documents include, and may not be limited to, a receipt for battery assistance service through Kia Roadside Assistance Plus or another service provider, or documentation of a battery test at a qualified automotive parts supplier.  

When submitting a claim for Travel Expense and/or Battery Rebate reimbursement, please also include your name, membership number, address and daytime phone number. Mail your reimbursement request to:

Cross Country Motor Club
P.O. Box 9145
Medford, MA 02155
Attn.: Claims

or email: member_services@crosscountrymotorclub.com

When your covered vehicle is disabled and in need of a tow, Kia Roadside Assistance Plus will assist in securing alternate transportation through a commercial ride share service, when available, if you are in need of transportation from your vehicles' disablement location or vehicle repair facility.  Kia Roadside Assistance Plus will cover up to $100 per incident for the alternate transportation service secured for qualifying tow events. This benefit is subject to vehicle availability and service conditions in the disablement area at the time of the qualifying tow event. 

Please note: Towing assistance must have been secured through your  Kia Roadside Assistance Plus program to be eligible for this benefit.

Need a new battery for your covered vehicle? Now you can get reimbursed for this expense, your Kia Roadside Assistance Plus membership will reimburse you $50 towards the cost of replacing your dead or weak battery in a covered vehicle.

To qualify for your Battery Rebate benefit submit the following items to:  

Cross Country Motor Club
P.O. Box 9145
Medford, MA 02155
Attn: Claims

or email: member_services@crosscountrymotorclub.com

1. An itemized receipt of the replacement battery purchase including the company name, address, date and description of the battery.
2. Validation that confirms your covered vehicle's battery was without remaining power or weak power necessitating a new battery. Acceptable validation documents include, and may not be limited to, a receipt for battery assistance service through  Kia Roadside Assistance Plus or another service provider, or documentation of a battery test at a qualified automotive parts supplier.
   1. The covered vehicle VIN number.
   2. Your membership number.
   3. Your address and daytime phone number.

NOTE: All paid and itemized receipts must be submitted to Cross Country, within 30 days of purchase. All receipts must be from the company providing you with the covered goods or services. Battery Rebate benefit is limited to one rebate per every 2 consecutive membership years.

If your covered vehicle is disabled and being repaired 100 or more miles from your residence and towing assistance is needed, Kia Roadside Assistance Plus will cover up to $100 of the towing costs to transport your covered vehicle back to your residence after repairs are completed.

Note: To qualify for the Vehicle Reunite benefit towing assistance must be secured through your  Kia Roadside Assistance Plus membership. Please have proof of repairs, including an itemized receipt from the authorized repair facility including the VIN of covered vehicle, repair facility name and address, as well as date and cost of services, clearly legible. Repair facility must be 100 miles or more from your residence as listed in your motor club membership enrollment to be eligible for the Vehicle Reunite benefit.

If your covered vehicle is disabled due to a mechanical breakdown or a collision 100 miles or more from your residence, you may qualify for reimbursement of up to $500 [a maximum of $166.67 per day for up to 3 days] for qualifying travel expenses.

If a mechanical breakdown or accident occurs resulting from a collision with another vehicle or object (reported in writing to state or local police) while your covered vehicle is being operated by a member of your  Kia Roadside Assistance Plus plan and which occurs at least 100 miles from your residence, you may be reimbursed for one or more of the expenses below if incurred within 3 days (72 hours) following the accident if your covered vehicle is disabled.

    1. Commercial transportation (by common carrier licensed to carry passengers for hire) to your residence or destination and return to pick up your disabled vehicle after repair.
    2. Local commercial lodging and meals (incurred in the vicinity where the collision occurred).
    3. Rental of a replacement automobile obtained from any bona-fide car rental agency or the repairing facility.

For reimbursement consideration of qualifying travel expenses, you must submit a claim within 60 days of the accidental disablement to:

Cross Country
P.O. Box 9145
Medford, Massachusetts 02155
Attn:  Claims

or to: member_services@crosscountrymotorclub.com

All eligible claims must include your:

  1. Name
  2. Membership number
  3. Complete mailing address
  4. Daytime phone number
  5. Valid, itemized receipts for qualifying expenses including company name, address, date of service, cost of services
  6. Bona-fide copy of the filed accident report

Your  Kia Roadside Assistance Plus membership will pay up to a $1,000 reward for information leading to the arrest and conviction of anyone stealing your covered vehicle. You, your relatives, or law enforcement officials are not eligible for the reward. The actual amount of the reward and person or persons entitled is solely determined in the judgment of Cross Country.

For reimbursement consideration of your Theft Reward benefit, you must submit a claim within 60 days of recovery of your covered vehicle to:

Cross Country
P.O. Box 9145
Medford, Massachusetts 02155
Attn: Claims

or to: member_services@crosscountrymotorclub.com

All eligible claims must include your:

- Name
- Membership number
- Complete mailing address
- Daytime phone number
- Bona-fide copy of the filed vehicle theft report
- Bona-fide copy of the police report confirming the recovery of the covered vehicle and statement identifying the benefit recipient as instrumental to the recovery
- Statement signed by the member affirming the member has no relationship to the benefit recipient

Access to Cross Country Perks entitles you to save money on everyday and specialty items. Cross Country Perks is a national savings and discount program offering up-to-the-minute deals on everyday and specialty items from high quality brands, leading retailers, online stores, and popular service providers.

To take advantage of your Cross Country Motor Club membership whenever you shop, go to http://crosscountryperks.com and begin saving today.

Your  Kia Roadside Assistance Plus membership card is very important and should be kept with you at all times. It contains your personal VIN/Membership Number, expiration date of membership, and toll-free number to call should you require assistance.

You’ll need your Membership Number every time you request any membership services from your  Kia Roadside Assistance Plus motor club program. In case the card is lost or stolen, please notify us right away at member_services@crosscountrymotorclub.com and request a replacement card. 

It is important to notify us as soon as possible of any change of address to avoid missing out on future bulletins and benefits.

Please email us at member_services@crosscountrymotorclub.com and include your Membership Number, the updated information you'd like us to document and the effective date of this change.

This Benefit Guide sets forth the terms of the services offered under your  Kia Roadside Assistance Plus motor club membership.

1. Membership benefits cover you and your spouse, and any dependent children residing at home up to the age of 22, while driving any vehicle owned, leased or furnished to you with permission of the owner.

2. You will not be required to pay any sum in addition to the amounts specified in this Membership Benefit Guide for any of the covered services. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.

3. All of the promised benefits and services of your  Kia Roadside Assistance Plus motor club membership are described here and are available 24 hours a day, 365 days a year, throughout the United States.  24-hour Roadside Assistance services are available throughout the United States and Canada. Your motor club membership begins on the date shown on your membership card and continues through expiration unless canceled.

4. Whenever we refer to “you” and “your” throughout this Guide, we refer to the individuals identified herein or on the membership card as the member and whenever we refer to “we”, “us”, “our”, “the Plan”, “CCMC”, or “Cross Country Motor Club”, we refer hereinafter to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc., as applicable.

5. Your membership is non transferable. As a member of Cross Country Motor Club, you are entitled to cancel the membership at any time. You will receive a full refund of the membership fees paid, if any, if canceled within the first thirty (30) days. If canceled after the first thirty (30) days, you are entitled to a pro-rata refund of the unexpired portion of the membership fees paid less any claims paid, calculated on a monthly basis without any other deductions. Cancellation requests must be dated and submitted to Cross Country in writing via email to member_services@crosscountrymotorclub.com or by mail to P.O. Box 9145, Medford, Massachusetts 02155. This membership may be canceled by Cross Country for fraud or material misrepresentation on your part.

6. Benefits are available in the 50 United States plus the District of Columbia.  24 hour Roadside Assistance is available throughout the United States and Canada.

7. Any terms of this motor club membership, which may be in conflict with the statutes of your state of residence are amended to conform to the statutes of that state.

8. Your motor club membership must be active and you must contact Cross Country directly for service. In the event that we are unable to provide roadside assistance service, you will be authorized by Cross Country  to obtain service from another service provider. In this event you had to secure services independently of our program and have been provided an authorization number, upon written request, you will be reimbursed for any payments made for authorized covered services up to the specified benefit limits. Otherwise, service secured through any source other than Cross Country will not be covered and are not reimbursable. To submit requests for reimbursement for authorized covered services secured independently, please email our Customer Care team at memberservices@crosscountrymotorclub.com and include your name, membership number, date of service, type of service, Cross Country authorization code with a scanned copy of the original receipt from a commercial service provider of such services.  Services secured through private citizens are not eligible for reimbursement.

9. The motor club services rendered by Cross Country Motor Club are an “emergency service” and not a general repair service. When the vehicle covered is unable to safely proceed under its own power either on the member’s premises (garage or driveway) or any normally traveled public street, highway or parking area it is to be considered disabled. In case of disablement, the Cross Country member is entitled to the services as outlined in this membership guide. Only vehicles in a safe condition to be towed or serviced will be eligible for covered services.

10. This is the entire agreement between the member and Cross Country Motor Club. Any changes must be endorsed in writing and signed by an authorized Cross Country Motor Club representative.

11. In the event that Cross Country Motor Club pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, Cross Country Motor Club shall be subrogated to all of your rights, claims and interest which you may have against any person, corporation or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, including, without limitation the manufacturer of your vehicle, and you, by acceptance of such benefit, authorize Cross Country Motor Club to sue, compromise or settle, in its own name or in your name, or otherwise, all such claims, and you hereby agree that Cross Country Motor Club shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before Cross Country Motor Club may have any recovery under this provision.

12. Benefits are not applicable if disablement is due to an act of God, war, insurrection, terrorism, riot, etc.

13. The actual roadside assistance will be performed by independent service providers for whose actions Cross Country shall not be liable.

14. Please direct all membership inquiries to member_services@crosscountrymotorclub.com. One of our Customer Care Specialists will be happy to answer any of your questions or membership needs.

15. Cross Country Privacy Notice: We are committed to protecting the privacy of Personal Information for our members, for information on how we collect and use personal information to service our members, please refer to: https://www.agero.com/privacy-cookies-policy.

Types of Vehicles Covered:

Your membership was designed with your privately-owned, non-commercial, light duty, passenger car in mind. Cross Country Motor Club offers full Emergency Towing, Road and Lockout service for all self-propelled, four- wheel vehicles designed, licensed, and used for private on-road transportation, and trucks with a carrying capacity of up to 2,000 pounds, subject to exclusions noted elsewhere herein.

Non-Covered Items:

1. All parts, labor and supplies provided while at an auto repair shop or service station.
2. Towing to a second location from the original destination to accommodate the driver.
3. Any and all fines or ambulance charges.
4. Rental of towing equipment.
5. Towing at the direction of a law enforcement officer relating to impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
6. Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
7. Cost of tire repair or installation of a new tire on the wheel.
8. Shoveling snow from around a vehicle.
9. Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
10. Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, terrorism, etc.
11. More than one service for the same service type within any consecutive seven (7) day period.
12. Your  Kia Roadside Assistance Plus motor club membership benefits are subject to the following annual benefit frequency limit(s):

- Limited to 4 covered towing and/or roadside assistance events per membership year

- Limited to 1 Battery Rebate claim per consecutive 2 year membership terms

- Service performed for a vehicle not in a safe position to be towed or otherwise serviced.

- Service requests for medium duty, heavy duty and/or commercial vehicles, including vehicles used for Uber, Lyft or other commercial transportation services.

Discounts

Discounts (if applicable) are valid at participating locations only. Certain restrictions may apply. Participating locations and savings vouchers may be added or deleted and the level of discounts are subject to change at any time. When making reservations, please have your membership card available and show all vouchers to participating vendors.

Specific State Provisions:
The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time:

California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, and Wyoming Residents:

If the membership is canceled and you have paid actual consideration for the motor club membership, you will receive a pro rata refund, without any deductions.

Maryland Residents:

In Maryland, the program is offered by Cross Country Motor Club, Inc., with a home office at 400 River’s Edge Drive, Medford MA 02155 (telephone number 1-800-528-2056). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone.

New Mexico Residents:

Pursuant to §59A-50-7, if Cross Country Motor Club is unable to perform a contract obligation either on a service or indemnity basis the cash retail equivalent shall be paid to the Member.   Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to civil fines and criminal penalties.

New York Residents:

Travel Expense and Vehicle Theft Reward reimbursement benefits are not available in the state of New York.

Utah Residents:

Under Utah law, these benefits may only be canceled by Cross Country upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by Cross Country Motor Club, or (iii) a substantial breach of your contractual duties, conditions or warranties. With respect to the trip interruption benefits and reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.

The national savings and discount benefits (Cross Country Perks) are made available to Utah residents through a separate complimentary membership program offered by an affiliate of Cross Country Motor Club, Cross Country Services, Inc.; the benefits are expressly not included as a component of your motor club membership. This complimentary membership in Cross Country Perks will run coterminous with your Kia Roadside Assistance Plus motor club membership.

Wisconsin Residents:

Under Wisconsin law, residents are not limited to 60 days to file reimbursement claims. These benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to Cross Country Motor Club of California, Inc. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin’s insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:

Office of the Commissioner of Insurance
Complaints Section
P.O. Box 7873
Madison, WI 53707-7873

or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country’s address in the state of Wisconsin is 12605 W. North Ave. #247, Brookfield, WI 53045. With respect to the trip interruption benefits and reimbursement requests, the submission of your claim for reimbursement should be made as soon as reasonably possible. Failure to give Cross Country notice within the 30 days will not invalidate or reduce your claim unless Cross Country is prejudiced by the failure to receive such notice. Under state law, Cross Country may not cancel the membership due to excessive usage of the program by a member.